The Military Family Resource Centre (MFRC) of the Montreal region is here to support you. Below you will find useful information about sending parcels.

Please don’t hesitate to reach out if you have any questions or simply need someone to talk to. You are not alone — we are here for you.

If you prefer to no longer receive emails or calls from us, or if you would like to specify your preferred method of communication, please feel free to let us know by simply replying to this message.

Services offered to loved ones who are experiencing or will experience the absence of a military family member :

Emotional Support and Personalized Assistance

• Individual support
• Support from an intervention specialist
• Courtesy calls
• Comfort calls during deployment and upon return
• Support related to the absence or during a meeting with a military member
• Access to services from social workers and specialized educators (in-person or via teleconference)

Resources and Practical Tools

• Pre-deployment kit
• Tools and books about deployment (adapted to different age groups)

Services for Families

• Parcel delivery via CRFM Montreal service points
• Emergency childcare services
• Respite during the military member’s absence (for spouses)
• Opportunity to receive a morning of respite per week at the daycare, subject to availability

Please note that, for confidentiality reasons, we are unable to provide you with the contact details or information of the deployed or soon-to-be-deployed military member. We encourage you to contact them directly to obtain the necessary information for mailing.

You can find additional information in the following link: https://cfmws.ca/support-services/deployment/parcel-service

You can find more information about the packaging instructions and the holiday morale mail service offered by Canada Post every year, from October to January by clicking the « Latest updates » tab in the following link : https://www.canada.ca/en/department-national-defence/services/contact-us/write-troops/instructions-for-mailing-overseas.html

* Please note that these services are FREE and CONFIDENTIAL. *

To request services or simply ask questions, feel free to contact us at 450-358-7099, extension 2911. A support worker will reach out to you within 24 to 72 business hours.

You can also email us at: SvcPersInfoAbsenceCRFM@forces.gc.ca

Please remember to include your name, phone number, and the best time to reach you — this will help us better respond to your needs.

We are here for you, at a time that works best for you.