The Family Liaison Officer (FLO) works within the Transition Centre. Their role is to provide care, services, and support tailored to the families of military personnel facing illness, injury, or the death of a member of the Canadian Armed Forces (CAF). Although they work closely with the Transition Centre, the FLO protects confidentiality of your access to services, as well as all information exchanged during meetings, emails, or phone calls. The FLO will not share any information without your consent, except in cases of legal exceptions*.

Illnesses, injuries, and deaths, whether related to service or not, often occur without warning and can deeply affect a family. That is why we offer professional, confidential, and free services, outside of the chain of command, including:

• Information on illness, injury, and grief;
• Assistance in coping with illness or injury;
• Support and intervention in grief;
• Individual, marital, or family intervention;
• Resource search and personalized referrals;
• Services available for children, teenagers, and adults;
• Advocacy and defense of rights and interests.

Here are examples of questions or needs from families:

• How can I help my spouse feel better?
• I am exhausted, I don’t know where to start.
• I don’t understand what’s happening with him / her.
• How can I talk to the children about illness (physical or mental)?
• I notice that the children are affected by their father’s / mother’s condition;what can I do?

• I’m worried about him / her; what can I say or do?
• What will happen when he / she is no longer in the military? Will he / she receive care? And what about us as a family, will we get help? The transition out of the CAF worries me, and I don’t want to add that burden on my spouse.

Do you have a question or need that is not listed here? We would be happy to listen to you, provide the necessary help, or direct you to a resource that can support you.

Family Liaison Officer (FLO)

• Saint-Jean (et Rive-sud) : 450 358-7099, poste 5190
• Montréal (et Rive-Nord): 514-252-2777 poste 2918
• info.crfm@forces.gc.ca (by requesting that the FLO contact you and specifying your place of residence).

*Your safety or the safety of others is at risk, as stated in the laws (suicidal or homicidal danger, requirements under youth protection laws, etc.).

*You are involved in legal proceedings, and despite the social worker's refusal to share information, a court order relieves them of their confidentiality obligation.

* Another worker from the CRFM in the Montreal region, who may need to intervene in your case in the absence of your primary worker, will have access to the necessary information to contact you. In the case of a prolonged absence, the worker who takes over will be able to consult your file to ensure continuity of services and continue the follow-up that has been started with you.