The Family Liaison Officer (FLO) works at the Transition Centre. Their role is to provide tailored care, services and support to military families coping with the illness, injury or death of a Canadian Armed Forces (CAF) member. Although the FLO works closely with the Transition Centre, it upholds confidentiality regarding the use or non‑use of its services, as well as the content of all meetings, emails and phone conversations. No information is shared without your consent, except as required by law.*

Illnesses, injuries and deaths, whether service‑related or not, occur unexpectedly and can create a lot of turmoil within a family. That is why we provide free, confidential professional services.

Here are some examples of families’ questions and needs:

Regular activities and services

• How can I help my partner get better?
• I’m exhausted and I don’t know where to start.
• I don’t understand what’s going on with him/her.
• How can I talk to my children about illness (physical or mental)?
• I see that the children are affected by the condition of their father/mother. What can I do?
• I’m worried about him/her; what can I say or do?
• What’s going to happen when he’s out of the military? Will he have access to care? Will we, as a family, get any help? 
• Leaving the CAF is distressing me, and I don’t want to put the burden on my spouse.

Have questions or needs not listed here? We’ll be happy to listen, give you the help you need or direct you to a resource that can support you.

• Information on mental health issues and mental illness
• Grief information and intervention (for adults and children)
• Help, support and strategies for coping with illness or injury
• Psychosocial consultation (for children, teenagers, adults, couples and families)
• Provision of specific documents or resources as needed (brochures, practical guides, reliable websites, etc.)
• Personalized referrals to local resources
• Presentations/workshops on various topics (upon request)
• Support for and defence of rights and interests.

*Outside the chain of command, confidential and free of charge.

For more information, contact the Psychosocial Counsellor:
Saint-Jean: 450-358-7099, ext. 2917
Saint-Hubert: 450-462-8777, ext. 663-6821
SvcPersCRFMSoutienPsyStJean@forces.gc.ca